All about delivery

If you’re new to Multifix, you might have some questions about the delivery service we provide. If you can’t find your question answered, give us call on 020 3248 4086, and we’ll be happy to help.

Do you offer next day delivery?

Yes, at least 95% of all of orders are picked and packed the same day we receive them and are delivered the next working day as standard. See below for our order cut off times.

On the odd occasion we’re out of stock of a particular item, we’ll contact you to let you know and when you can expect your delivery.

What is the cut off time for next day delivery?

For next day deliveries within our own-van delivery zone, our order cut off time is 5.00pm. If your site is outside of own van delivery zone, these times vary as we would need to arrange a courier for you: for orders over 50kg (deliveries by a pallet courier), the cut of time is 4.00pm and for orders less than 50kg, the cut off time is 4.30pm.

Do you offer same day delivery?

As all of our fleet have left the depot by 7.00am, we can arrange same day delivery using a third-party courier service. Depending on where you are in the country, charges will vary. If you have an urgent requirement, talk to us and we’ll find a solution for you.

Do you deliver nationwide?

The short answer is, yes we do. We have been delivering to London & the South East for 30 years, with our own vans delivering to 93% of our customers. In those areas we don’t go to so regularly, we use reputable courier services. We know that using a third party service can be stressful for both you and us, but we are proud to have a 90% success rate with our partner services.

What areas do you deliver to?

Our own-van delivery zone is expanding all the time; we now deliver to Swindon & Wilshire and have a 3-year expansion plan to extend our coverage even more. To check if you’re in our own-van delivery zone, take a look at this map.

Can you offer AM deliveries?

75% of our customers’ orders are delivered before midday. If you have an AM delivery requirement, please speak to one of our team when you place your order. If you’re ordering via the customer portal, just add the information to to the delivery notes section. If you opt for delivery on a third party courier service to guarantee an AM delivery, carriage charges will apply.

Do you offer booked in deliveries and/or time slots?

We know that some sites have delivery restrictions to keep the traffic flowing around them. We work together with several of our customers to achieve timed deliveries that are mutually workable. Talk to us to see how we can help you.

Do you charge carriage?

We provide a free delivery service for our account customers. As explained above, if you have delivery requirements in addition to our standard next day service, carrier charges do apply. Web only customers may be charged carriage, depending on their delivery needs and/or order value. Please see here for further information.

What is the minimum order value?

Our Operations team plan the most efficient use of our fleet on a daily basis. To help minimise our impact on the environment, we encourage our customers to place orders with a minimum value of £100. We know that this is not always possible due to site circumstances or space, so we are flexible in our approach.

When can I expect my delivery?

Multifix drivers call you shortly before they are due to deliver and leave parcels in a safe place when asked to do so.

Can I track my delivery?

When your order has been dispatched on our fleet, you’ll receive a text notification. This contains a link to the customer portal, showing an estimated arrival time. Here you will also find live tracking of your order. The ETA is updated regularly, according to the traffic conditions. You’ll also receive a text when your delivery has arrived – useful if you’re not the one on site receiving it. If your order is being delivered by a third party courier service, you will receive communications direct from them.

Can I collect?

If you’d prefer to collect from us, you can do so from our Distribution depot in Barking (IG11 0EG). Just head to the Customer Collections area, which is signposted. From order placement, all we need is an hour to process, pick & pack your order.

Where can I find PODs for my orders?

If you are registered on the customer portal, all order history including PODs will be shown on your account dashboard. If you’re not registered on the portal, simply call the Customer Services team and they’ll be able to provide a POD for you.

What happens if there’s problem with my order?

In the event of a problem with your order, please speak to a member of our Customer Services team in the first instance and we’ll sort out the issue for you.

Are your vans and drivers your own, or do you use couriers?

Yes, we have our own branded vans & lorries and employ our own drivers. Having our own vehicle fleet, and employing our own drivers gives us the agility to respond to customer needs, focusing our team where they’re needed the most. Our drivers are friendly & courteous and know their routes well as we don’t switch their areas - this way they get to know regular customers and their preferences.

How will my order be delivered?

Our fleet consists of panel vans, curtain sided trucks and a van & trailer combination with crane offloading facility for bulky items. All vehicles are 3.5 tonnes, which enables fast site offloading.

Are your vehicles sign-written?

All of our vehicles are sign-written with black and yellow Multifix branding, to enable easy identification for safety & security purposes.

Do your drivers have their own PPE?

Our drivers all have 5 point PPE (hat, gloves, glasses, boots & hi-vis) for their protection and to meet your site requirements.

Will your drivers help me offload?

Our drivers will help you take your boxes to your container or site office – it’s all part of our personal service. For deliveries not on our own vehicle, third party couriers offer a kerbside delivery service.

Do you have FORS accreditation?

Yes, we are FORS silver accredited. This accreditation ensures driver training, vehicle safety and insurance cover are to standard and CO2 emissions are measured and improved upon.