The Multifix customer survey – why we do it and why it’s important

To coincide with our 30-year anniversary, we are once again running our annual customer survey. This is something very important to us and your feedback really matters.  

But why does it matter, you might ask? What about your feedback is so important? And why do we even do it? 

The short answer is that your feedback helps us to be a better company. One that listens, one that cares, one that can service you.  

The longer answer is somewhat more detailed than that, so in this article, we will explain why we do the survey and why your feedback matters.  

The Multifix customer survey – what actually is it? 

The Multifix customer survey is something we do every year and in it, we ask you to be completely honest with us. 

We will ask you to give your feedback on our service, our delivery, your user experience on the website, how you find the portal and much more.  

With this feedback and knowledge, we can then find areas that we can work on and improve, subsequently making our service better for you.  

How exactly has it helped Multifix? 

As a prime example, let’s look at the survey from 2022. In this survey, there’s a lot we wanted to know, but we especially wanted to know how you prefer to order.  

While we were very proud to launch the portal, we knew that not everyone would be a fan of technology, so we wanted to see what you thought.  

The results we got were vital for us, as they highlighted that while people were using the portal, there was still a sizable percentage who preferred a traditional way of ordering over the phone. 

We were never planning on taking that option away, but the knowledge helped us. It allowed us to further focus on how our customer service team can assist and if there’s anything we can do better.  

It also told us that the initial portal user experience was really good and really useful, which we have tried to expand upon in the following months.  

As well as this, we got to find out more about the challenges you face and how you view our responsiveness to your concerns. All of this was vital for our growth.  

What can I expect from this year’s survey?

For 2023, we are being much broader with the questions we would like you to answer. By that, we mean there are more areas we’d like your thoughts on.  

The questions you can expect to answer are related to our service, how you came to use us as a supplier, how we’re different and how we could improve.  

As we are seeking to build and grow, we want to be the best Multifix that we can be. That means listening to all of your comments, good and bad, with the intention of learning from them.  

As such, we’d love you to be as honest as possible. We’d like you to really expand on your points, so the questions you’ll be answering will be mostly open ones.  

In terms of the questions themselves, they will all be directly related to our performance and things you’d like to see from us in the future.  

We really feel that with you answering these types of questions in detail, we can be a better supplier for you.  

What’s in it for me? 

We wouldn’t expect you to just do this because you’ve got a spare few minutes! All those who partake in the customer survey will have a chance to win a £10 Amazon gift card.  

There will be 22 winners, so one for every working day in November! All 22 of our lucky winners will be emailed directly to inform them of their prize.  

If you’re wondering why 22 seems oddly specific, it’s because we are giving away 30 different prizes to celebrate our 30th anniversary! 

The other eight are comprised of three £50 Devliveroo vouchers, which are distributed at random every Friday in November to anyone who spends £250 or more on the portal.  

Then there are two £50 M&S gift cards, which can be won by visiting the Protecta stand at London Build 2023. 

Finally, there are three opportunities to win a £50 M&S gift card and all you have to do is engage on our LinkedIn page! 

Where can I take part in the customer survey? 

Right here! By following this link, you can participate in our survey.  

We can’t wait to see your feedback and we would like to thank you in advance for doing the survey, as you will help us grow as a company by doing so.