Do I get a dedicated team if I work with Multifix?

Taking the decision to work with Multifix is one that we hope will be very beneficial and productive for you. That is certainly what we will strive to deliver for you, as standard.  

But aside from our reliable delivery service and extensive range of products, what do you actually get by having Multifix as a supplier? More specifically, do you get a team that will work with you to achieve your goals? 

In this article, we will explain the type of support that you get from us when you join Multifix and highlight what team environment you can expect to find yourself in.  

So what happens when I decide to work with Multifix? 

Regardless of whether you’re in Carpentry, Brickwork or a Fire Stopping Contractor, you will be given a team to support you when you join Multifix.  

This consists of a Customer Service Specialist, an Account Manager and a Business Development Lead.  

All three of these people will be working with you to make sure that you get the very most out of your Multifix partnership and will be on hand to answer any query you have.  

Your first point of contact would be the Business Development Lead, who will sort out your prices for you and deal with any issues you may have when you onboard with us.  

After that, the Account Manager will be your point of contact for anything more technical or for any enquiries that you may have. 

Finally, if you need to order something and you aren’t using the portal, then your best point of contact will be the Customer Service Specialist.  

The only sector this is different for is if you’re a Fire Stopping Contractor, in which case you’ll have the services of an Account Manager and a Customer Service Specialist at your disposal.  

Experts to cover all bases 

The reason why we share the load between multiple people is for a few reasons, but mainly so that you aren’t just limited to one person for all your queries. 

If you only had one point of contact, they could be on another call, away from their desk, ill or on holiday, which would leave you somewhat stuck as a customer. 

We don’t want that for you, so we give you multiple points of contact, all of whom can help you beyond their specialist roles if the need arises.  

We’re proud to have a number of knowledgeable experts within our team and having access to three of them at any point can boost efficiency.  

Putting you first 

One of the core principles of the company is to treat our customers with the utmost respect. We like to have strong relationships with our customers, including being on first-name terms, as we feel this is more personal.  

By assigning you with a team of three keen to help and informative experts, we feel this goes a long way to securing that, in addition to giving you everything you need.  

If you would like to speak to us about working with Multifix, we’d love to take your call or email. You can find out how to get in touch with us here.