A thank you from us to you
With 2023 coming to a close, we would like to take this opportunity to thank you for everything over the last 12 months.
We’ve had a lot of interactions, a lot of feedback and delivered a lot of products! We really appreciate you and would also like to thank all of you who have filled out our customer survey.
Your views are really important to us and help us grow as a company, so we’re thankful you’ve taken time out of your busy schedules to partake. If you haven’t done so yet, it’s not too late – you can complete the survey here.
Thanks to you though, we’ve been able to achieve some big milestones in 2023, which will help make our service even better.
In this article, we will recap some of our highlights from 2023 and explain how they can be of huge benefit to you.
We expanded our brickwork range
2023 saw Multifix expand our brickwork range! One specific example of this is the addition of Ancon high-rise solutions, which will help us be a better supplier.
Despite being relative newcomers to the sector, we’ve managed to team up with esteemed brands such as Visqueen and ARC, in addition to Ancon, as we look to offer a comprehensive range.
Behind the scenes, we’ve added a lot of specialist knowledge to our task force. This is so we can continue to give you expert advice on your queries and concerns. As a result of choosing this sector, we are determined to learn all about it so that we can provide specialist support.
By and large, it feels like we’ve largely done that and it’s been great to see you take to the new range well and trust us to be your supplier.
We’re still in the early stages of our brickwork project, but you can expect to see us add more to our product range over time.
We’ve expanded our own van routes
You asked, we listened! 2023 saw our own van service grow, as we have now successfully expanded our geographic reach.
These past 12 months have seen us send our fleet of vans to the south-west with regularity, including to Oxford and parts of Gloucestershire.
Expanding our van range has been something you always enquire about and something that we always try to do, so to be able to do so this year was momentous for us.
This is important as it means we can provide a better and more personable delivery service for you, while covering more parts of the country.
We’re always looking at ways we can expand our own van range we’re adding at least three more vans to our fleet, so keep an eye out on the roads in 2024 for a Multifix van!
We retained our FORS Silver accreditation
To add a level of buyer’s security to our delivery service, we have been FORS Silver accredited for a few years now. FORS stands for Fleet Operator Recognition Scheme and is a voluntary accreditation scheme that is designed to drive up standards.
Getting silver is important for many reasons, but it is perhaps best described by the description itself.
“Silver accreditation confirms that you employ good practice and comply with the requirements laid out by the FORS standard,” it reads, as per the FORS website.
“By achieving FORS Silver accreditation, your fleet will be compliant with the CLOCS Standard for Construction Logistics and with TfL’s WRRR (Work Related Road Risk).”
As such, we were delighted to achieve Silver again in 2023 and at the very least, will be aiming to achieve the same result in 2024.
We’re putting things in place to deliver nationwide
Perhaps one of the biggest things that is of benefit to you is that as of 2023, Multifix are now primed to deliver all over the country.
It doesn’t matter if you are in Newcastle or Newquay, if you wish to order with us, we will help you, no matter where you’re situated in England.
There are two caveats to this, however. The first is that you will not necessarily have your goods delivered to you by our own vans. You can see their delivery routes here.
Instead, anything outside of our own van range will be delivered by courier. This enables us to cover the entire country, rather than limiting our services.
In a dream scenario, we will have own vans all over the country, but for now, couriers that we trust will be the order of the day.
The second is that this only applies to brickwork and firestopping. We are working on going nationwide for carpentry, but need to iron out a few details first.
We had our first exhibition
Finally, 2023 saw us exhibit at a major event for the first time in our 30-year history. We had our own stand at FIREX located next to our firestopping partners, Protecta.
This was groundbreaking for us and it was great to meet some of you in person to discuss the firestopping solutions that we stock.
Events of that scale always represent a brilliant opportunity to meet new people and explain what we do, with both events proving successful for us.
It remains to be seen whether we will be participating in any events for 2024, but it will certainly be something to think about.
We’d also like to thank all of those who came by our stand to find out more about us, Protecta and their firestopping solutions.
A very positive 12 months
It’s been a big year of firsts for Multifix and all of those firsts were with you in mind. First forays into the southwest, first consistent nationwide deliveries and first exhibitions.
All of these steps have been taken to make sure that you get the very best service possible and we are very excited to see what we can achieve in 2024.
With all that in mind, we would like to thank you once again for helping us grow in 2023. We really do value your feedback and suggestions, so please keep telling us them.
The best way to get your thoughts over to us in the short term is through our customer survey. If you would like to partake, you can do so here.