Why do people trust Multifix?
One of the main reasons we are still going strong after 30 years is because we have valued clients who trust us. And gaining trust in the construction industry isn’t a given, it’s something we deeply appreciate.
Trust is crucial because without it, relationships crumble. If you feel you can’t trust your supplier to be reliable or to deliver good products, then you’ll be looking elsewhere.
So, why do people trust us at Multifix? It’s a difficult question for us to answer, as we can’t speak for other people and their experiences.
However, there are a few things that we do as a company that may explain why we are fortunate enough to be trusted.
In this article, we will highlight three of the things we think have led to this. Without the three things we’re going to mention, we’re not sure we would’ve gained your trust.
We are reliable
It can be very easy for a company to declare that they are reliable, but it’s how they back it up that matters. Talk is cheap, after all.
We believe that we can back our claim up. 99.3% of our deliveries that we make, through our fleet of vans, turn up when we say they are going to. In addition, 75% of those orders are at your door before 12pm midday.
Also, through our customer portal, you have the ability to track every order that we send out. This means you can be kept fully up to speed when your order is on the go.
We also take picture proof of every successful delivery, while also requiring a signature upon arrival. This means that you can rest assured your parcel is in good hands and not just left somewhere.
The reason why we do all of this is because we know how much late or incorrect deliveries can hamper you. They cause backlogs, they can hit you in the pocket and they are a nightmare.
As such, we take several measures to ensure that you get what you’ve ordered on the day we’ve agreed to deliver it to you.
We care about you
Again, this is a statement that most companies will proudly make and stand behind. But whether they can prove that is another matter.
As with our reliability claim, we believe that we can prove this. Relationships are so crucial to this industry and we work exceptionally hard to grow ours.
We have a dedicated, experienced and caring customer service team, who are always available during the working day and are always happy to help. They have extensive product knowledge, so the chances of you getting the wrong product is very slim.
Meanwhile, our account managers are all very personable and will take the time to get to know you. Things that might not seem like a big deal, such as remembering your name and what interests you, go a long way.
If you’re happy with the service you’re getting, you’re going to want to come back. It’s the same with anything, from restaurants to construction suppliers.
Our team will go out of their way to make sure you’re treated as a person and not as a number. They want to get to know you, they want to give you the best service possible and they want to help.
We give power and control to you
One common bugbear is that some of you have found your budget being drained because of a lack of control over site procurement.
Site staff ordering things without your consent or over-ordering are both huge problems and can have big ramifications for you.
However, we aren’t just happy to sit and take your money in these situations. Other companies might be, as to them it just may be another order and money in the bank, but we want the very best for you.
That’s why we have given you the option to take the power back over site procurement. With Multifix, you have the ability to control what your team can order.
You can set up a list of approved products via the portal, which completely limits what your staff can order. This means they’ll only be able to request products you know are needed.
In addition, you can set up requisitions. This allows you to review orders before they are placed, so you have full control over how your budget is spent.
If you are not using the portal or don’t wish to, you can still do this. All you have to do is give us a ring and explain what items/brands you want to be unavailable for your team and we will action that.
When you shop with Multifix, we want you to only be getting what you need. By giving you the option for full control over procurement, we hope that ensures it.
Putting you first for three decades and counting
There is a very common theme with all three of the points that we have listed; that we put you first and foremost in our plans.
We know that late or missed deliveries can cause chaos, so we do all we can to ensure they get there on time. We know that people like to be valued, so we want our staff to be personable. Finally, we know that people want to control their spend, which is why we tailored the portal around you.
As we said at the start of the article, we can’t speak for other people and why they trust us. But, we feel these things are all crucial factors.
However, please don’t just take our word for it. If you would like to see some of our customer testimonials, including from clients such as the All England Group and RK Joinery, then you can watch those here.