How to get the most out of your Multifix trial

If you are reading this article, you have likely agreed to start a trial period with Multifix. Naturally, this is great news and we want you to know that we are here for you.  

Our designated customer service team and account managers will be in constant dialogue with you, of course, but we really want you to fully maximise your trial with us.  

Of course, we’ll be putting in the work behind the scenes to make sure everything runs smoothly for you. That goes without saying.   

However, there are a couple of things you can do to really get the very most out of your service with us, which is ultimately what we want.  

In this article, we will highlight these things and explain how they can really give you that full Multifix experience.  

Make the most of the portal onboarding guides 

There is a good possibility that when agreeing to trial with Multifix, you would rather conduct your business with us over the phone, or by email.  

Of course, that is absolutely fine. If that is the case, then we will of course work with you on that and you can maybe disregard this bit.  

If you are looking to do the bulk of your ordering online though, then you are going to want to become good friends with our customer portal.  

Here, you can do a whole variety of things, including setting up requisitions, tracking your order and making a list of approved items for your team.  

However, before diving in headfirst, it is wise to look at our portal onboarding guides, so that when you do opt for the portal, you are fully prepared.  

We have three different portal onboarding guides, depending on what your role is. There is one for super users and office managers, one for site managers and one for site operatives.  

As all of these types of users have different permissions, it’s important to get to grips with the guide that is best suited for you.  

That way, when it does come to using the customer portal, you’ll know what to do, what you can and can’t do and how to get things up and running.  

Get to know the team 

Whether you’re using the portal or not, one thing we really value here at Multifix is relationships. We want to get to know you on a first-name basis and we want to know about you. 

This is because if we have a relationship with you, it just makes everything easier. Our customer service team and account managers are always polite and courteous anyway, but getting to know you better just makes everything smoother.  

You will have a dedicated customer service agent and an account manager to contact as standard, but these people are all extremely personable.  

We believe that if you are made to feel valued and have people who genuinely care about you and your business, your experience is going to be a lot happier.  

No-one likes being treated like a number, which is something we go out of our way to avoid making you feel like. It’s cold, it’s impersonal and it can be very off-putting. 

We take a lot of pride in our customer service and how we treat our clients, so getting to know those working with you will help you get the full Multifix experience.  

Extracting the most from your trial 

Once your trial period with us is up, we want to have given you the best possible service so that you stay with us afterwards.  

But regardless of that, we want you to have the full Multifix experience when you commit to a trial period with us.  

With these two tips, you should be able to have that full experience during your trial period, which we hope will lead to a longer relationship.  

After your trial period will be a trial review meeting. You can find out what happens at that trial review meeting here.