What is the process for ordering at Multifix?

If you are here reading this, there’s a good chance that you’re prepared and willing to use Multifix as a supplier, which is brilliant news! 

One of the things we love about being a supplier is playing a small part in some truly exciting and innovative projects. But how can you actually order with us? 

The short answer is that there are four ways of note that you can order with us. They are by phone, by email, online or by using WhatsApp.  

However, some of these options require a bit more than just calling up or firing over an email. This is especially the case for online and WhatsApp ordering.  

In this article, we will explore the four ways you can order with us in a bit more depth, so that you are fully aware of your options.  

1. By phone

As has been the case for 30 years and counting, one of the main methods of ordering with us is via the phone. You can reach us on 020 3248 4086.

When you call, you’ll be put in touch with one of our expert customer service team. Depending on what sector you’re in (brickwork, firestopping, carpentry, other), you’ll be directed to one of our specialists so they can take your call. 

The reason why it’ll be pointed to a specialist is because we want to make sure that the order is 100% right.  

Our specialists have extensive product knowledge, so if you’re unsure of the exact item you need, it’s useful to have someone who understands what you mean.  

In construction, we use loose terms all the time to describe what we need, so it’s helpful to speak to someone who knows what you mean.  

As a result of that, the chances of you getting an incorrect item on your order are very low. Our call times are 8am-5pm, Monday to Friday.  

2. By email

If you don’t want to physically speak to us for whatever reason, that’s more than fine as you can make the order via email.  

If you would like to place an order by email, the email address to use is [email protected].  

Much like with the phone system, depending on what sector you are looking to place an order in, your email will find the respective specialist.  

From there, they will place the order for you and you will get an email confirmation soon after explaining some of the payment terms.  

If you are looking for a quote, we aim to get all quotes back to you within 30 minutes, so keep an eye on your emails after you’ve made your request! 

3. Online

This is where things start to get a little more advanced. On our website, we have our entire catalogue online and you are free to choose whatever you’d like to order.  

There are two ways of ordering online; the first is by registering an account and then by using our customer portal. The customer portal is a relatively recent feature that we have and allows you a huge amount of control.  

Once you have signed up to the portal, you can place orders, set up requisitions, make a list of approved items and outline your favourite products.  

In addition to providing control through requisitions and approved items, the portal also boosts speed. Once you have your favourite products set up, for example, you can place an order within 30 seconds.  

You can also track your order, download order PDFs and find proof of delivery on the portal. To find out how to get set up with the customer portal and to see some of the features that it has, you can find our onboarding guide here. 

However, you do not need to have an account to be able to place an order. If you wish, you can just go online, pick what you want and then check out, as you would with any other online store. 

4. WhatsApp

Finally, you can also place orders with us on WhatsApp. Our WhatsApp number is 07384 816482 and if necessary, we can set up a group with all relevant approvers for you.   

Ordering via WhatsApp is no different to ordering by email, in that we will allocate our respective customer service specialists to your query, depending on what it is you’re ordering.  

Much like with phones, our WhatsApp channels are operated between 8am and 5pm, Monday to Friday. It works in the same way a live chat would, so you’ll have a human operator on the other end to assist you.  

Speaking of live chat, we do have that as a function if you come unstuck using the portal at any point – that is also manned by the customer service team.  

Giving you plenty of choice for ordering

One of the reasons why we have tried to expand our ordering options, aside from moving with the times, is to give you as much choice as possible.  

We understand that different people prefer to do things differently and in most cases, it’s generally what’s easiest for them.  

The important thing though, is being versatile enough to offer you something different, so you aren’t pushed into ordering in a way that isn’t suited for you.  

If you would like to know exactly where on the map our delivery range can reach, you can find out where we deliver to here.