Expert Hub

All your questions answered

Article
How can Multifix prove that they can give expert advice?

One thing that you’ll often see companies claim is that their staff members are experts in their field and that they’re extremely knowledgeable.  However, that isn’t always the case and it can be annoying for you to ring up a supplier, place an order and not get what you want, due to a lack of knowledge or experience.   At Multifix, we’re incredibly proud of the expertise within our team and we frequently make mention of it. But how can we prove that to you, especially if you’re someone who hasn’t used us before?  In this article, we will explore why we say what we do and how we can back up the claims that we make.   Staff with years of experience  When people join Multifix, they tend to stay. As an example, all of our account managers and customer service specialists have been with the company for several years – some of whom have been with us for over a decade.  Naturally, this is huge testament to the great work they do and the environment they’ve helped to create, but along the way, they’ve gained more and more experience and knowledge within their roles.  As such, when you speak to them, you can be assured that you’re speaking to an expert and that they’ll be able to handle your query with confidence.   Regular training   It’s no secret that things change in construction – whether it’s new regulations, new products or new technologies and it’s important to us that we keep our eye on the ball.   That’s why we frequently have training sessions for our staff, so that they are well versed with new developments, as and when they arise.   We’re more than happy to welcome in external experts to pass on their knowledge to our team, so that they are better equipped to take your query.  We see things first-hand  Another thing we do at Multifix is that we frequently go out on the road to see our customers and to see how they’re doing with their projects.  This is great for a number of reasons – not only can we see how things are going and whether our customers are satisfied with our service, but we can gain a better understanding of what you need from us when we’re out in the field.   These experiences help us immeasurably and speaking to you to find out what your key issues are and how they can be prevented has also allowed us to become more knowledgeable to handle your questions.   Sticking to our word  As with every form of life, your word should be your bond and that’s very much the case with us. When we say that we have a team of experts ready to take your query, we really mean it.   Our entire operation is built around doing what is best for you and that includes having extremely knowledgeable staff members to assist you wherever they can.   To find out more about how we can help you, please feel free to get in touch with us. You can do so by following this link.  

Read more → 3 min read
Article
Does Multifix offer 60-day payment terms?

At Multifix, we have always been very open with our payment terms, which are 30 days net EOM and this applies whether you’re buying with us for the first time or have been with us for years.   However, some of you have asked whether we extend that limit or are able to extend it – namely to the tune of 60 days.   The answer to this question is yes we do, but we don’t offer it as standard. In this article, we will explain why this is the case and when and how 60-day terms can be acquired.   What does Multifix offer as standard?  As mentioned above, our standard payment terms are 30 days net EOM. This means that customers have 30 days to pay off their balance with us.  We do this because we understand the construction industry can be difficult at times and goalposts can be moved without warning for contractors.  As such, having the buy now pay later scheme in place is beneficial for our customers and it allows us to offer the best possible service we can to you.   How can I get 60-day payment terms?  If you wish to explore extending your payment terms with us, you need to put a request in with us in writing so that we can action it.   This would also need to be made clear to us before you order, so we can have everything ready in place accordingly.   Once we have your request, we can assess whether we can action it and then we’ll let you know very quickly whether we can do so or not.   Being flexible  As we said earlier, we understand that sometimes things move unexpectedly and you can be caught cold in construction, which can be a very stressful experience.   If we can help this by giving you 60-day terms when needed, then we will do all we can to make sure that we can make this happen for you.   If you would like to contact us to see if we can provide this for an upcoming order, you can get in touch with us here. 

Read more → 2 min read
Article
How Protecta’s Eco-Foil System can avoid waste disposal issues

For anyone working on any project that requires fire-stopping, waste disposal can cause issues if it isn’t managed properly.  Whether it’s leakage or having too much waste at any one point, if it isn’t under control, it can eat into time that you don’t have to sort out.   Protecta believes that they have an answer though, with their Eco-Foil System. In this article, we will explore the Eco-Foil System and drill into how it can make your life easier.   Firstly, what is the Eco-Foil System?  The Eco-Foil System is a two-pronged system, which consists of the Eco-Cartridge and the Eco-Foil. The Eco-Cartridge is effectively a double-ended plunger, so the logic is you use one side and then flip it over to use the other.   By using the Eco-Foil though, once the 300ml cartridge of whatever you’re using – be it FR Graphite, FR Acrylic or FR IPT – is done, rather than throw away a whole plastic cartridge, you only have to throw away a very small piece of foil.   As such, this creates less than 10% of wastage compared to using plastic cartridges, which is a huge amount of waste avoided.   If the product isn’t in plastic, it’ll be worse though – right?  No, that’s very wrong. Not only is the performance level exactly the same, but Eco-Foil products have a much longer shelf life than plastic cartridges, to the tune of six months.   In addition, the system fits into a standard skeleton gun, so you won’t have to buy anything extra to make the most of it either.   True to its name as an eco-product, the Eco-Cartridge can be used a minimum of 60 times, thus making it incredibly cost-efficient.  Making things easier for you   By using the Protecta Eco-Foil System, the amount of hassle you can save yourself is notable. Being able to fit everything into one container instead of needing to fill up several will make your life easier and also save you money.  In addition, you’ll also be doing things greener, which is especially beneficial for the industry given construction’s net zero goals.   To find out more about our Protecta products, we’d be delighted for you to get in touch with one of our fire-stopping experts. You can find out how to do so by clicking this link.  Equally, to purchase the Protecta Eco-Foil System, click here.

Read more → 2 min read
Article
HSS-R drill bits vs HSS-G – what’s better for you?

One question we’ve been asked recently revolves around drill bits and which is better out of the HSS-G and the HSS-R.   In the interest of fairness, we have to share that we have recently stopped selling HSS-R drill bits. However, in this article, we will compare the two as objectively as we can.   We will highlight the pros and cons of both and by the end of the article, you’ll be well aware of the differences between the two.   Firstly, what exactly are they?  As mentioned above, they are both drill bits. However, HSS stands for high-speed steel and the R and G stand for different things.   The R stands for rolled, while the G stands for ground. This means that the R has been rolled into shape, while the G has been ground to shape.  The differences between the two are that the G undergoes more grinding and sharpening processes, thus making it more precise, while the R is very wear-resistant.   What are the pros of the HSS-R?  The main pro of the HSS-R is its cost, with it being notably cheaper than the HSS-G. Naturally, for those who are keeping a close eye on the purse strings, this makes them very appealing.   In addition, they are very durable. They are also wear-resistant and strong, so when it comes to general-purpose drilling, they are very effective.   They are also very easily accessible, which can help if you’re in a bit of a spot and you need something at short notice.   And what goes against the HSS-R?  Because of the way that they are made, HSS-R drill bits will not be as precise as HSS-G drill bits, which naturally can be a problem depending on what you’re working on.   In addition, they won’t fare as well at high cutting speeds as HSS-G drill bits, which makes them unsuitable for projects that require demanding drilling applications.   Finally, they are not the most versatile. They are best used with metal, but aren’t the best for drilling into some of the more tougher materials.   What about the HSS-G? What makes that good?  The precision of HSS-G is its main selling point, as the accuracy you get with an HSS-G is exceptionally good. It also leaves a nice surface finish, which can be important.   Despite being more precise too, they are also very effective with harder materials. Whether it’s steel, stainless steel or alloy steel, an HSS-G drill bit will be great for you. They are also very efficient when used with wood.   Much like the HSS-R drill bits, the HSS-G drill bits are also very versatile and wear-resistant, but they also come in a number of different sizes and coatings, giving them more versatility.  And what lets HSS-G drill bits down?  They do cost more than HSS-R drill bits, which can be problematic. Budgets are becoming more and more important and with a need to make every penny stretch, the added cost can be off-putting.   In addition, finding HSS-G drill bits in smaller sizes can be harder than getting hold of HSS-R drill bits, which are very easy to obtain by comparison.   This isn’t a major issue, but could be annoying, depending on what you need and when you’d need it.   High-performing drill bits  Both of these drill bits offer high performance, but for us, the HSS-G edges it. The fact it’s more precise, more versatile and more needed by customers gives it the nod for us.   This is also why we have discontinued our HSS-R range, as while it is undoubtedly a very good drill bit, the HSS-G is seen as better.   If you would like to see our range of HSS-G drill bits, you can do so here.  

Read more → 3 min read
Article
Solvent vs non-solvent – why does it matter?

One of the more prominent issues UK construction faces revolves around solvent use. Some have taken this very seriously, but there are still some unsure as to why.   In this article, we will look to explain why solvent-free alternatives are a better bet and offer some insight as to why it’s such a pertinent issue.   Why should we move away from solvent-based products? Why are they seen as bad?   Solvent-based products are not bad per se, at least in terms of their effectiveness. In fact, they are extremely effective at what they are tasked with doing.   For construction, this is normally around adhesion. It is no secret that a solvent-based adhesive will likely perform much better than a non-solvent adhesive.  This has forced innovative creators to try and replicate solvent-based adhesives and to good effect too, as there are now plenty on the market that can do a very good job.   But why should we put down solvent-based adhesives? The main reason is because of the negative environmental impact that comes with them.   In short, they contribute towards air and water pollution as a result of the VOCs they release when used. VOCs are hazardous chemicals and can play a part in smog formation and water contamination.   In addition, they can also pose risks to humans. If you are exposed to VOCs for prolonged periods of time, you can potentially suffer from breathing issues, nausea, headaches and more.   As well as that, solvent-based adhesives are flammable, so an element of care will be needed to mitigate any fire risks.  Can non-solvent-based products do the job though?   Yes, they can. However, as mentioned above, it likely will not perform to the same standard – but that doesn’t mean they can’t do the job to a very high level.   As they are VOC-free as well, they will also be a lot safer to use. They are safer to be used around humans, they are better for the environment and they aren’t flammable, so it eliminates a fire risk.   In addition, at a time when the construction world is moving away from solvent-based adhesives, solvent-free adhesives are likely to be used instead.   The most popular ones on the market are there for good reason, as they can be trusted to deliver a comparably good performance to solvent-based products.   A more sustainable future  With the UK construction industry doing all it can to be more sustainable and environmentally conscious, be it through net zero or the types of products used, solvent-based adhesives are likely to become a thing of the past.   In its place are products that are getting closer and closer to replicating the performance levels of non-solvent-adhesives, while also keeping the air cleaner.   If you would like to see our range of solvent-free products, you can do so here.  

Read more → 2 min read
Article
“Top-notch service” – Portview customer testimonial of Multifix

At Multifix, we believe in the importance of people. This is especially the case when it comes to reviews of our service, which we value dearly.   It’s one thing us saying we can provide you with something, but it’s another if you yourselves are saying that we can indeed stick to our word.  We sometimes get feedback from our customers and in this instance, we would like to share it by way of a written testimonial.   “Keeping excellent customer service alive”  Berina Rice, Purchasing Manager of Portview, had this to say about us in response to helping her with an order:  “A big thank you to the lovely Multifix team for keeping excellent customer service alive and well in the UK, whilst most other suppliers have totally gone to the dogs since Covid.  “You phone Multifix and you get top-notch service. An actual human being actually answers the phone and pretty quickly, too! A human being who is knowledgeable, friendly, polite and who actually cares and wants to solve your problems.  Believe you me, that is so hard to find now in this era of “no reply” sales confirmations, the dreaded chatbots and sales confirmations from “the sales team” – no name, no email and no telephone. Keep up the great work, you are all fantastic!”  Here to help  Receiving praise like this is far from a given and is the result of a lot of dedication and hard work from everyone across the company.   It is always exceptionally pleasing to hear feedback like this, knowing that we have made your lives a little bit easier and less complicated.   If you would like to submit your own testimonials or feedback for us, good or bad as it’s all helpful for us, you can do so here.  

Read more → 2 min read
Article
How much fire-stopping product do you hold in stock?

As we all know, having fire-stopping systems is crucial to any project and as such, you need to know that you can access the right product it at any given point.   With that in mind, one of the questions we are often asked is how much stock do we hold at once, when it comes to fire-stopping products?  The short answer to that is three months, but in this article, we will explain why that is the case and why it differs from our carpentry range.   The long and short though is that you’ll have stock available?  Correct. As we have three months’ worth of stock at our Barking warehouse, we’ll always be on hand to help you out for a project.   In addition, if you are in our geographic reach, you will have your goods delivered to you by our fleet of vans, which go to great lengths to make sure you get your products on time.   With a 99.3% success rate, we have proven time and again that our vans are very reliable and 75% of the time, your delivery will be with you before 12pm midday.   We know how important it is that your project doesn’t run into delays, so one of our company values is to ensure speediness to your order.  Three months is great, but why is it six for carpentry?   This is a good question, but we do have a good answer for you. In short, with carpentry, we work with a variety of different suppliers, so we have to keep well on top of that to account for any possible shortages.   By contrast, we have a much smaller supply base with firestopping, as we work exclusively with Protecta. Therefore, it’s much easier to keep control of, so three months is all we need.   However, three months is still plenty and it means that we always have a very healthy pool of supplies available at any given point, so we’ll always be able to assist.   How come it’s only Protecta you work with?  We have a brilliant relationship with Protecta and have been supplying their innovative fire-stopping solutions for several years now.   We believe that their products are some of the very best and most effective on the market, which is why we exclusively work with them.   For further information on why we have partnered with Protecta, you can read this article here.   Helping you keep people safe  These products are so important as they have the ability to keep people safe amidst serious threat, so it’s vital that no shortcuts are taken.   That is why we will always have something on hand for you to get, as and when you need and with Protecta’s products, you’ll have something that can make a huge difference.   One such Protecta product is their FR Acrylic, which has been used on many projects with brilliant success. You can find out what makes it special here.   

Read more → 3 min read
Article
“Reliable, honest and efficient” – Pantera customer testimonial for Multifix

Recently, we received a testimonial from Pantera Group, which has been established in the world of carpentry for many years.   As you may have seen, we are very fortunate to have several video testimonials, which we very much appreciate. You can see those here.   However, we do have written ones as well and the one from Pantera certainly falls under that bracket.   Here’s what Mat Glendenning, Managing Director of Pantera, had to say about us…  “I have continually been impressed…”  “We have continued to work with Multifix for over a decade. The service provided is always attentive, reliable, honest and efficient.  “As a specialist Carpentry Contractor working across some of the largest projects in London and the South-East for over 25 years, surviving in the construction industry is challenging.   “Multifix are a part of the team that supports us to not only survive, but to thrive. I have continually been impressed with their approach to innovation and appetite for continual improvement.   “I would recommend Multifix to any company looking to have one less thing to worry about.”  Always appreciative   Receiving praise from our clients in the form of testimonials isn’t something that we take for granted and is something we are hugely appreciative of as a company.   We know how much the spoken word means in the construction industry, so to have so many experts vouch for us does mean a lot.   Should you wish to leave feedback for us, either in the form of a testimonial or otherwise, we would love to hear what you have to say. You can find out how to contact us here.  

Read more → 2 min read
Article
Visqueen Zedex Non-Combustible Flexi Preformed Units: What are they? And do Multifix stock them?

One common question that we get asked by Brickwork Contractors is whether we stock Visqueen Zedex Non-Combustible Flexi Preformed Units, otherwise known as flexicorners.   The answer to that question is that you can purchase them through us, but as they’re a bespoke product, they’re not something we hold in stock.   As such, the ordering process is a little different. In this article, we’ll explain how to purchase them through Multifix and also what makes flexicorners so valuable.   Firstly, what are these flexicorners?   Flexicorners are manufactured from non-combustible DPC and are 90-degree corner units that can be used both internally and externally. They also have a 150mm vertical rise and a 100mm vertical fixing flange.  In addition, if a flexicorner has been incorporated into a brickwork outer leaf, each unit is suitable for a cavity width of up to 50mm.  Otherwise, they are available for cavity width ranges 40-100mm, 100-150mm, 150-200mm, 200-250mm and 250-300mm.  How can I order a flexicorner from Multifix?  As mentioned earlier, flexicorners are bespoke products, so there’s a different process before we can supply them to you.   First, we would need the drawings involved with the project to understand the product dimensions that you need and to enable us to provide you with an accurate quote.   The lead time for bespoke flexicorners is five to seven days from quote approval, depending on the size of the flexicorner or the quantity.  What other benefits do flexicorners have?  The flexicorners have a host of other features, which make them valuable assets for brickwork specialists. They are compliant with UK Building Regulations for fire safety and are A2 – S1, d0 and BS EN 13501-1:2018 certified.  They are also off-site factory manufactured, which reduces the risk of any water ingress, while they also provide an allowance for any site tolerances.   Most importantly though, they are part of the Visqueen Zedex Non-Combustible DPC System, which means they can be used in residential dwellings, in addition to low-rise and multi-storey residential public, commercial and industry developments with a masonry inner leaf.  Giving you the best tools for the job   Product quality is something that we insist on at Multifix as, where possible, we want to give you the best tools and the best products for the job.   With the Visqueen flexicorners, we believe we have that and we are more than happy to supply you with them for your projects and needs.   If you would like to speak to a member of our expert team about the flexicorners or to put the wheels in motion for an order, you can contact us here.  

Read more → 2 min read
Article
“A gamechanger for our business” - J&L Carpentry customer testimonial for Multifix

Customer testimonials are really important for any company in any industry, and that’s certainly no different for us at Multifix.   Indeed, we’ve spoken before about how important it is to gain recommendations within the construction industry, which you can read more about here.   As such, we always welcome the chance to receive a testimonial, as we know how much weight it can carry. Usually, we like to get them on video – you can see our library of testimonials here – but sometimes, we get them in written form too.   Here is a written testimonial that we received from Jenna Nugent, who is Operations Manager at J&L Carpentry.  “They continuously go above and beyond”   “With over 30 years’ experience in the construction industry, J&L Carpentry Ltd work with the UK’s top residential developers, carrying out all aspects of carpentry and joinery works, as well as timber frame construction and BM Trada Fire Door installation across London and the home counties.   We have been working with Multifix for many years now and they continuously go above and beyond to help us day to day where needed, making sure everything required will be on site the very next day.   We were introduced to the Multifix online portal during a meeting and we can confirm this has been a gamechanger for our business.   It is very streamlined, user friendly and the fact it provides a tracking link and PODs instantly has been extremely helpful.   We highly recommend Multifix and look forward to continuing to work together in the future.”  Doing our bit  At Multifix, we are always looking for ways in which we can better our service to you and it’s therefore brilliant to hear such positive feedback.  If you would like to submit a testimonial, we would welcome your feedback – either good or bad, as we can grow in either case. You can find out how to contact us here.  

Read more → 2 min read
Article
Solutions for high-rise buildings that Multifix provides

When constructing high-rise buildings, there is a lot of thought that goes into it and the products that are used must be of outstanding quality.   In this article, we will outline some of the quality solutions that we have available for you when it comes to high-rise construction and how they can help you.   Ancon channel system and ties  First up are the Ancon channel system and ties. The channel system has been designed to tie a masonry leaf to either steel, timber or concrete frames through a layer of insulation, while the ties work with the channel when tying outer brickwork to the existing frame.   The channel system is available in 2700mm lengths, with each pack containing 10 lengths. Whether you’re using concrete screws or high-thread self-drilling screws, it can be affixed to brickwork.  The channel system also features alternate 5.3mm and 9.5mm diameter holes. This is so that both fixing types and a 16mm opening can accept a drive socket.  You can see the channel system here, while the channel ties can be found here.  Visqueen non-combustible DPC   Visqueen’s non-combustible DPC is hugely popular and it’s easy to see why. It is a 0.6mm composite DPC and cavity tray system, which is supplied in 20m length rolls.  It is available in 300mm, 450mm, 500mm, 600mm, 700mm, 800mm and 900mm widths, while should you need special 100mm and 150mm widths, these are also available.   It is incredibly strong and very difficult to tear, while it is also A2 – s1, d0 and BS EN 13501-1:2018 fire-certified, making it compliant with UK Building Regulations.   The upper surface of the DPC is red, which allows installers to understand orientation, so towards the direction of moisture penetration.   The Visqueen non-combustible DPC is available via special request and has a three-to-five-day lead time, so if you would like to order, you can do so by getting in contact with us.   Timloc non-combustible weep vents  Weep vents are important and the Timloc non-combustible ones that we stock are of great use for those working on high-rise projects.  The Timloc weep vent allows the cavity to drain freely without obstruction and is diecast in A1 fire-rated metal, in addition to being coated by a two-part electroplated coating.   The weep vents are very quick and easy to position and are basically invisible within the mortal joint, so they won’t detract at all from the brickwork appearance. They also come in a pack of 50.  To see our Timloc non-combustible metal weep vents, click here.   ARC fire stop slabs  Providing up to three hours of fire integrity, the ARC fire stop slabs can be fitted either horizontally or vertically within external masonry walls and are manufactured from non-combustible rockfibre mineral wool insulation.  This offers up to three hours of fire integrity, while the fire stop slabs are also foil-faced, which provides a smoke barrier. They can also suit cavity widths of up to 450mm.   The fire stop slabs can either be cut to size on site, or can be factory finished, while they are also third-party certificated by IFC.   Much like the Visqueen non-combustible DPC, the ARC fire stop slabs are available by special request and have a three-to-five-day lead time, so please feel free to contact us to find out more.   The best for the job at hand  At Multifix, we want you to have the best materials and products possible for your work with high-rise projects.  In addition to the four solutions mentioned, we have a very comprehensive range that can cater your needs, which includes Visqueen Zedex Non-Combustible Flexi Preformed Units, otherwise known as flexicorners. You can find out more about those here.  

Read more → 3 min read
Article
What does it mean to be FORS credited?

One thing you may have seen us shout about is that we have FORS silver accreditation for our fleet of vans, which we have achieved for a few years now.   But what does it mean? And more importantly, what does it mean to you? Does it make much difference to your delivery service?  In this article, we will explain why it’s so valuable to us and why it’s of benefit to you and offers you peace of mind when choosing us as your supplier.   First, what is FORS?  FORS stands for Fleet Operator Recognition Scheme, which does what it can to set the standard for safer, smarter and greener road transport operations.   FORS, which is a voluntary accreditation program, gives companies a framework and sets benchmarks for them to help operators boost performance in environmental impact, safety and operational efficiency.   Being with FORS allows you to have further training, to put in place safer working practices and to commit to higher standards as a company.   So if you’re Silver-rated, what does that mean?  FORS have three ratings; bronze, silver and gold, with gold being the top. To achieve these ratings, lots of things have to be put into place to ensure you achieve them.   By having Silver accreditation though, FORS believe that “you employ good practice and comply with the requirements laid out by the FORS Standard.”  It also means that we’ve added some additional safety measures to our fleet, too. These include cameras and proximity sensors.   What does that mean for me, though?  For you, it means that when you order with Multifix, you can rest assured that our fleet and drivers have been proven to be safe, well-trained and efficient by an independent regulator.   It means that you can order with us knowing that your delivery will be reliable and that the route planning for it to get to you will be done with care and diligence.   Pushing for more  Having Silver accreditation from FORS is a huge badge of honour for us, but we aren’t content with just settling. In accordance with FORS requirements, we are always looking at ways we can improve.  Our Multifix fleet of vans go all over the country carrying valuable goods for projects. To see where they deliver to, click here.  

Read more → 2 min read
Article
How the cold impacts your Paslode nailer

When the days start getting shorter and the cold weather starts to hit, those working in carpentry will know that their Paslode guns could start to play up.   But why is this? What is it about the cold weather that causes Paslode nailers to occasionally malfunction and cause inconvenience?  In this article, we will explore why this happens and look at some of the things you can do to make sure it doesn’t happen to you.   If the Paslode nailer is cold, it won’t work – is that right?  No, this is incorrect. For a Paslode nailer not to work to its full capacity in the cold, three things need to happen.  The first is that the nailer itself needs to be cold, that much is true. However, unless the gas fuel cell is also cold, it will still work normally.   In addition, the outside air also needs to be cold for it to be an issue. And by cold, we mean under five degrees.   You could have a cold nailer and a cold gas fuel cell in the middle of summer for whatever reason, but because of the warm air, it would still work fine.   It is the same the other way around, too. If a gas fuel cell is cold, but is inserted into a Paslode nailer at a normal temperature, it will still work fine.   The only way it will malfunction is if the nailer is cold, the outside air is cold and the gas fuel cell is also cold. This can cause misfiring, slow firing and other problems, so it can be very inconvenient.   What can I do to prevent my Paslode nailer from having issues in the cold?  If you are using it outside, the nature of the air is obviously something you cannot control. However, you can control the other two elements, which will make it work in cold conditions – especially for the gas fuel cell.   Carpenters will keep the gas fuel cells in their pockets to try and keep them warm, or rub the gas fuel cell with their hands to try and warm it up.   As for the nailer itself, storing it correctly after use can help, but this isn’t always practical. As such, the main focus on getting it to work properly in the cold weather should be on the gas fuel cell.   Defeating the elements  Working in the winter is challenging enough as is, as working in the freezing cold comes with its own issues.   However, by taking some time out to make sure your Paslode nailer will work effectively, you’ll make life a lot easier for yourself when working.  With Paslode being one of the biggest brands in the carpentry sector, we have made it our mission to be as knowledgeable about their range as possible.   If you have any Paslode questions and would like to speak to a team member about the brand or what they offer, you can do so by clicking this link. 

Read more → 2 min read
Article
How much carpentry stock do you hold at Multifix?

One of the key things you need to know as a carpenter is how much stock does a supplier have at any one point, as you never want to be caught short waiting for goods to turn up.   Without knowing so runs the risk of delays and can cause setbacks that you just don’t need or want at any point in your projects.   As such, we are always open with our stock levels and in this short article, we will highlight just how much we have at any point and why.   How much carpentry stock do you have at any point?  At any point, we have up to six month’s worth of carpentry stock at our warehouse in Barking. This covers all key products, in addition to big-name brand products, such as Paslode items.   Having worked with carpenters for over 30 years, we know from experience the type of products that you need with frequency and have prioritised those, so you are never caught short with us.   Whether it’s screws, nails or foam, we’ll have you covered if you need something either immediately, or whether you need to make a bulk order for a project.   In addition, if you are using our customer portal, you’ll be able to see exactly what items are in stock at that current time. There will be either a green or a red dot next to the item, which indicates whether we have it or not.   Can you be trusted to deliver when I need it?  Without wanting to toot our own horn, yes. We’re proud to offer a very reliable delivery service, which has a 99.3% success rate.   In addition to that, 75% of our deliveries are on site before 12pm midday, as we understand that getting what you need to you quickly is hugely important.   We also have our own fleet of drivers to deliver your goods, who will give you a phone call when they are 10 minutes out to let you know when to receive it, so that your team are not waiting around on site.   In addition, through our customer portal, you can live-track our drivers and get a current ETA on your delivery with just a few clicks.  Having carpenters covered  At Multifix, we believe it’s sensible to have half a year’s worth of carpentry stock as we always want you to have access to what you need.   With the range of products at our disposal that we keep in stock too, you can rest assured that by using Multifix, you’ll have quality products to pick from.   If you would like to speak to someone at Multifix about our carpentry range, please feel free to contact us via this link. 

Read more → 2 min read
Article
How the Multifix customer portal is the management tool you need

A common misconception regarding the Multifix customer portal is that it is only for placing orders. It’s great for doing that, but that’s just one of its features.   In fact, the portal can help you greatly from a management perspective and really help you save a lot of time in the process, with a lot of valuable information readily available.   In this article, we will go through three of the ways that it can be the management tool that you need, thanks to some of its features.   You can track your order and get an accurate ETA  Once you’ve made an order of anything, all you want to know is when is it going to turn up. Construction is no different, but finding out can be a bit of a faff.   However, with the customer portal, finding out is incredibly easy. With a few clicks, you can see exactly when your delivery is going to turn up and can plan accordingly.   All you have to do is click on the van icon by your order under the Despatched tab and you’ll get a screen giving you an ETA and a delivery progress bar.   It’s worth noting that you do not need to have placed an order on the portal to have access to this feature. Getting an ETA will be available to you, no matter how you order.   Of course, if something happens on the road, you can also see that and factor it in. You also have the option to live track our drivers, so you can see exactly where your delivery is!  Our drivers will still call you 10 minutes before they’re due to arrive to give you a heads up, but knowing when they’re set to arrive can be a huge help.  To see how to track your order, you can watch a short video on how to do so here.   You can access proof of deliveries and invoices  Searching for a proof of delivery to check an invoice can be hugely frustrating and time-consuming, but the portal has something in place to help with that.   With the portal, you can access all your proof of deliveries (PODs) and invoices with relative ease, containing all the information that you need.   Through the portal, you can either download a PDF copy of either a POD or an invoice, or you can print off a copy straight away.   While you still may need to print off copies for your records, it won’t be a disaster if you lose one, as you can download as many copies as you need from the portal.   You can see how to do so by watching this video.  You can set up spending limits   There’s a lot to juggle in a managerial role and that can be difficult to stay on top of, but the portal can be of a huge help to you in that regard.   One way of doing so is setting up spending limits, which can help improve cost control, mitigate risks and stop impulse purchasing.   Through the portal, you can put spending limits on your account, which gives you a great deal of control from a managerial perspective, while also reducing unnecessary spending.   Having that element of control as a manager can only be a good thing and is something that the portal can provide with very little fuss.  To find out how to set up spending limits, click here for a video explanation.   Making your day-to-day easier   One of the main reasons we created the portal is because we wanted to make things easier for you – to save you time and to make things more efficient.   We fully accept that some people don’t wish to use the portal for ordering and that’s fine. We understand it isn’t for everyone and we wouldn’t want to put a barrier in the way of your great relationships with our team.   However, we do believe in its ability to be an outstanding managerial tool and the three reasons listed are perfect proof of that.   If you would like to find out more on how the customer portal can help you, read this article on how it can make your life easier.  

Read more → 4 min read
Article
Do I get a dedicated team if I work with Multifix?

Taking the decision to work with Multifix is one that we hope will be very beneficial and productive for you. That is certainly what we will strive to deliver for you, as standard.   But aside from our reliable delivery service and extensive range of products, what do you actually get by having Multifix as a supplier? More specifically, do you get a team that will work with you to achieve your goals?  In this article, we will explain the type of support that you get from us when you join Multifix and highlight what team environment you can expect to find yourself in.   So what happens when I decide to work with Multifix?  Regardless of whether you’re in Carpentry, Brickwork or a Fire Stopping Contractor, you will be given a team to support you when you join Multifix.   This consists of a Customer Service Specialist, an Account Manager and a Business Development Lead.   All three of these people will be working with you to make sure that you get the very most out of your Multifix partnership and will be on hand to answer any query you have.   Your first point of contact would be the Business Development Lead, who will sort out your prices for you and deal with any issues you may have when you onboard with us.   After that, the Account Manager will be your point of contact for anything more technical or for any enquiries that you may have.  Finally, if you need to order something and you aren’t using the portal, then your best point of contact will be the Customer Service Specialist.   The only sector this is different for is if you’re a Fire Stopping Contractor, in which case you’ll have the services of an Account Manager and a Customer Service Specialist at your disposal.   Experts to cover all bases  The reason why we share the load between multiple people is for a few reasons, but mainly so that you aren’t just limited to one person for all your queries.  If you only had one point of contact, they could be on another call, away from their desk, ill or on holiday, which would leave you somewhat stuck as a customer.  We don’t want that for you, so we give you multiple points of contact, all of whom can help you beyond their specialist roles if the need arises.   We’re proud to have a number of knowledgeable experts within our team and having access to three of them at any point can boost efficiency.   Putting you first  One of the core principles of the company is to treat our customers with the utmost respect. We like to have strong relationships with our customers, including being on first-name terms, as we feel this is more personal.   By assigning you with a team of three keen to help and informative experts, we feel this goes a long way to securing that, in addition to giving you everything you need.   If you would like to speak to us about working with Multifix, we’d love to take your call or email. You can find out how to get in touch with us here.  

Read more → 3 min read
Video
Meet the carpentry team!

When you need an order placed, have a query or just getting started on your journey with Multifix, this video will help you understand the role in the carpentry team and who you need to speak to!

Read more → 1 min watch
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